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Morris Furniture Company operates 9 Ashley HomeStores in Ohio and one in Kentucky and pride ourselves on being the area’s best choice for living room furniture, dining room furniture, bedroom furniture, accent furniture, entertainment furniture, home office furniture, kids’ furniture, outdoor furniture, and mattresses. Fairborn, OH 45324 Located off I-675, at exit 20, Dayton-Yellow Springs Rd.Pick-up Center Hours: Mon-Sat: 12pm – 6pm, Sun: Closed Customer Care: (937) 874-7020Delivery: (937) 874-7135. All products carry a maximum one-year labor limited warranty. Don’t smoke in bed. Rules and conditions apply. Contact the Ashley retailer from whom you purchased your furniture, to obtain warranty service. THE DURATION OF ALL IMPLIED WARRANTIES IS LIMITED TO A FIVE-YEAR PERIOD FROM THE DELIVERY DATE OF THE ORIGINAL FURNITURE. Merchandise that the company will no longer be stocking. Local telephone numbers for our Customer Care Teams: The merchandise is being offered in the present and existing condition. into any furniture product. For No Hassle Delivery + Assembly delivered merchandise, reselections are subject to the redelivery fee for your new merchandise. If someone else is picking up the merchandise for you, notify us of the name of the person in advance. REFUNDS ARE NOT AVAILABLE. For covered stains or damages, call our toll-free Customer Service number within thirty (30) days from date of discovery. Without confirmation prior to your delivery, we are unable to place your order on our delivery truck and your order will need to be rescheduled for a future date. Ashley Furniture - Up To 29% Off + An Extra 10% www.ashleyfurniture.com. Under these Limited Warranties, Ashley’s exclusive obligation during the applicable warranty period is to repair IF YOU USE AN INAPPROPRIATE FOUNDATION OR BOX SPRING WITH THIS MATTRESS, SUCH USE WILL VOID THESE LIMITED WARRANTIES. Spills, stains, scratches accidents happen in every room. Should a replacement be authorized and the original product is no longer available, you will be able to reselect any item up to the original purchase amount or manufacturer prorated amount. An old foundation may not provide Coverage on manufacturer defects will begin upon expiration of the one (1) year manufacturer warranty and continue through the five (5) year period. provided that the original retail purchaser during the warranty period (i) complies with the Claim Procedure Since these unique characteristics are not defects and provide uniqueness to the product, these items are not eligible for return. Furniture, Bed & Mattress To file a service request please call 1-888-585-9488. You must make arrangements Pick up or delivery of clearance items must be completed within 7 days of your purchase. if children use the bed. In a solid taupe color, this floor covering allows you to focus on … Did not know of the extra fine print which outlined the "30 Day" exclusion. MATERIAL CAN BURN RAPIDLY AND EMIT SMOKE AND HAZARDOUS GASES. We will provide repair service for manufacturer defects under the terms stated in our limited warranty and the manufacturer's warranty. than 1 but less than 2 years of use, 90% of the cost of the replacement is covered; more than 2 years but less to and from Ashley, at no charge to the original purchaser. Leather. humidity, or (iv) damages resulting from any liquid, including but not limited to alcohol and water. Please secure family pets for the safety of our delivery teams and your pets. lamps, electrical components (other than light bulbs), recliner pull cords and handles incorporated SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE One Ashley Way Delivery is a service and the original delivery fee is non-refundable. Your mattress must be returned within 90 days. from the original due to dye lot differences. It could range from six (6) weeks to twenty (20) weeks depending on the manufacturer and shipping time. Standard installation in the home including mirrors, headboards, hutches, shelving, etc. The leather started peeling and falling off over the course of the last few months and I found out today from a rep at the store that the couch I bought is faux leather. They have a warranty on all their Furniture items including couches. • Height of bed with mattress and foundation or bed frame fully assembled. All warranty is a limited warranty provided for merchandise purchased. conform to the shape of the user. purchased “as is” or second-hand, (iv) any merchandise purchased at a distress sale or a going-out-of Replacement fabrics may vary in color flattening of nap, pilling, fading, or shrinking and is not valid when heavy soiling or abuse is evident. The Protection Plan was described as “covering any damage from any source for 5-years”:. The mattress must be continuously supported by a matching foundation with an appropriate bed frame. There are no refunds, exchanges, reselections or service provided on as-is, close out, floor model, final sale, and clearance merchandise. Montage Furniture Services (MFS) … Our returns policy has a single goal: to make sure you’re happy. One time option to change to a different item under Happiness Guarantee. Showrooms cannot accept returned furniture and mattress merchandise. All merchandise must be returned in new condition with no signs of wear and tear, scratches, nicks, stains, pet hair, pet or food odor, smoke, damage, or missing parts. in an upright and closed position and keep hands and feet clear of mechanism. All claims We offer the following Return Policy to help you make your home great. At the time I was offered by Ashley an optional 5-year Protection Plan from Premier Protection Plan. Rules and conditions apply. • The zippered mattress cover more than two (2) years after the date of purchase. Custom Special Order merchandise must be paid in full or financed at the time of order. A new delivery fee will be applied to all reselections and returns. Our buyers audit all special order sales agreements for pricing accuracy and completeness. Should your piece not fit, delivery fees are non-refundable. The merchandise that is shown and displayed in our showrooms. Park bought the dining room set from Ashley Furniture Homestore (AFH) in Tyler, and a five-year extended warranty. below. DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY, OR SIMILAR DAMAGES, WHETHER INDIRECT NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF ASHLEY WITH RESPECT TO THE FURNITURE AND ITS to require that defective parts be returned upon request. methods, (ii) fading or other damages resulting from exposure to sunlight, (iii) damages resulting from household Rules and conditions apply. After the one-year warranty expires, we will assist you in obtaining parts from the manufacturer at your cost, if available. • A mattress or foundation that is not defective. REFUNDS ARE NOT AVAILABLE. Including Unattached Cushioning which means each cushion core in an unattached (loose) seat cushion We are proud to offer quality products with great value to our customers. Once the manufacturer has started production of your special order merchandise. Items purchased from the Morris Back Room must be picked up within 7 days of purchase. THIS MATTRESS IS NOT FLAME- Clearance and floor sample items are sold at reduced prices and may include scratches, damages and other imperfections. I bought a leather couch in 2009 from Ashley Furniture and purchased an additional 5 year warranty plan for it. Please thoroughly inspect your clearance purchases and note any imperfections on the “As-Is” form you will be asked to sign for each clearance item you purchase. Stands, Storage Containers & Refunds on bank cards or More for You cards are credited to the card used as payment and will show up as a credit per their policy. We do not provide assembly or disassembly of your merchandise during pick up. and foundations only if they are used on an appropriate bed frame with a rigid center support having at least YOU. Racks & Portable Closets, Shoe Racks & Deliveries above the third floor (without access to an elevator) are subject to a delivery surcharge fee that must be paid at the time of purchase. I demanded a refund on all of the extended warranty costs that I had paid on ALL 3 sets of furniture I had purchased over the last year and a half. If payment was made by cash or check, a refund check will be mailed from our corporate office within 7-10 days after the product is returned in the original condition and inspected. The mechanic that came out said pray for your chair! No warranty, express or implied, applies to any condition resulting The following Limited Warranties are given to the original purchaser, subject to all the terms and conditions below. from misuse, abuse, delivery, or transportation damage, nor any condition resulting from incorrect or inadequate Upholstery/Area Rugs: Dye lots and swatches seen at the store may differ slightly from actual dye lots on delivered manufacturers’ product. The fabric warranty will not be honored if any evidence of animal damage is found. Frank Rahter of Haddon Heights paid $299.99 for a 5-year protection plan when he bought furniture from Ashley Homestore in 2017. These items are often sold at a reduced price and are not covered by the lowest price guarantee or the happiness guarantee. Delivery is a service and your original delivery fee is non-refundable. If within the warranty period, identical materials are unavailable at the time of repair or replacement, Ashley If necessary, the retailer will contact Ashley to establish service. If you relocate to an area outside of our normal service areas and are in need of limited warranty service, we are only able to service your product if you ship it or bring the item to our corporate distribution center. There is a $40 charge for any returned checks. recommend a cold temperature setting for machine washing and a cool setting for machine drying; air drying These Limited Warranties apply to queen and king mattresses chemical treatments or protective coatings voids all warranties of Ashley. Luna furniture you know the expected time of arrival buyers audit all special order will... Fee and a FIVE-YEAR extended warranty shipped back within 7 days of purchase mattress protector, ashley furniture 5 year warranty refund if children the... 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